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GlowSpark

Terms & Conditions

Last updated: 16 September 2026

These terms and conditions (“Terms”) govern the supply of cleaning services arranged through GlowSpark, a trading name of Flubr Ltd (company number 17288974), a company registered in England and Wales with its registered office at 20 Wenlock Road, London, N1 7GU (“we”, “us”, “our”). Cleaning services are arranged by Portmund Logistics Ltd (company number 17201469), which engages the self-employed cleaners who carry out the work. By placing a booking you agree to these Terms. Please read them together with our Privacy Policy, Cancellation Policy and Refund Policy.

1. About our service

GlowSpark is a platform that arranges domestic and commercial cleaning services delivered by vetted, self-employed cleaners across London and surrounding areas. The cleaners are independent contractors and not our employees. We are responsible for operating the platform, taking payment and supporting your booking; the cleaner is responsible for carrying out the clean.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract to book a clean. You confirm that the information you provide is accurate and that you are authorised to arrange cleaning at the property address supplied.

3. Bookings

  • A booking is confirmed once you receive a confirmation from us; this forms a contract between you and us.
  • We recommend booking at least 48 hours in advance so we can match you with a suitable cleaner.
  • You are responsible for providing accurate address, access, parking and property information, and for disclosing pets or hazards.
  • The scope of a standard clean, and tasks that are not included, are described on our service and pricing pages.

4. Cleaning supplies

Unless expressly agreed otherwise, you must provide clean, safe and working cleaning products and equipment for the cleaner to use (including a vacuum, mop and bucket, and general cleaning products). Our cleaners provide their skills and labour.

5. Pricing & payment

  • Prices are shown in GBP and are based on the hours, property details and add-ons you select. The total is confirmed before you pay.
  • Payment is taken securely by our payment processor, Stripe. We do not store your full card details.
  • Promotional vouchers (including introductory first-clean offers), membership rates and prepaid hour packs are subject to the specific conditions shown at the point of purchase, including one-per-household and first-clean limits.
  • Recurring bookings generate future cleans at the applicable recurring rate; each clean is charged separately.

6. Memberships & prepaid packs

GlowSpark Plus membership is a 30-day membership that provides member pricing and benefits. It does NOT auto-renew: you pay once for each 30-day period and renew manually whenever you choose (we send a reminder before it ends). A period already paid for is not refundable except where required by law. Prepaid hour packs are applied automatically to eligible bookings and are non-transferable.

GlowSpark Plus rates apply to eligible domestic cleaning services and do not apply to commercial, office, Airbnb or short-let turnaround bookings. Every other Plus benefit still applies to those bookings.

7. Cancellations, changes & refunds

You may reschedule free of charge up to 6 hours before the scheduled start time. You may cancel with no cancellation fee up to 24 hours before the start; cancelling within 24 hours incurs a 25% cancellation fee and within 6 hours a 50% fee (always shown before you confirm). Where a clean has already been paid for, money owed back to you is handled as a refund request under our Refund Policy. No-shows, where the cleaner cannot access the property, may incur a fee. Your statutory rights, including any right to cancel under the Consumer Contracts Regulations 2013, are unaffected. Full details are in our Cancellation Policy and Refund Policy.

8. Your responsibilities

  • Provide safe, lawful and reasonable working conditions and access for the cleaner.
  • Secure valuables and inform us of anything fragile, high-value or requiring special care.
  • Not ask cleaners to carry out unsafe tasks, work at height, or handle hazardous substances or biohazards.

9. Standards, insurance & liability

We want every clean to meet a high standard. If you are not satisfied, tell us within 48 hours and we will try to put it right, usually by arranging a re-clean (see the Refund Policy). Cleans arranged through the platform are covered by the public and products liability insurance held by Portmund Logistics Ltd, which engages the cleaners, subject to the policy terms.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under English law. Subject to that, our total liability arising out of a booking is limited to the price paid for that booking, and we are not liable for indirect or consequential loss.

10. Complaints

We take complaints seriously. Please raise any issue with us at [email protected] and we will acknowledge it promptly and work with you to resolve it fairly.

11. Non-solicitation

Cleaners are introduced to you through the platform. You agree not to engage or pay a GlowSparkcleaner directly, outside the platform, for cleaning services during and for six months after your last booking, as this undermines the insurance, vetting and support that apply to cleans arranged through the platform.

12. Data protection

We process personal data in accordance with our Privacy Policy and UK data protection law.

13. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published here when you place a booking. Material changes will be highlighted where reasonably practicable.

14. Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the non-exclusive jurisdiction of its courts.

15. Contact

Flubr Ltd (trading as GlowSpark), company number 17288974. Registered office: 20 Wenlock Road, London, N1 7GU. Email [email protected].