Cancellation & Rescheduling Policy

Last updated: 26 July 2026

We understand plans change. This policy explains how to reschedule or cancel a GlowSpark clean. We always recommend rescheduling rather than cancelling.

Rescheduling (free)

You can reschedule free of charge up to 6 hoursbefore your scheduled start time, from your account dashboard or by contacting us. Within 6 hours of the start we can’t change the time online — please contact us and we’ll help where we can.

Cancellation fees

• Cancel 24 hours or more before the start time and no cancellation fee applies.
• Cancel within 24 hours of the start time and a 25% cancellation fee applies. We always show the exact fee before you confirm.
• Cancel within 6 hours of the start time and a 50% cancellation fee applies.
• If our cleaner cannot access the property on arrival, a no-show fee may apply.

Where a clean has already been paid for, any money owed back to you is handled as a refund request — see our Refund Policy.

Recurring cleans

Skipping or rescheduling an individual recurring clean follows the same rules above. You can cancel a recurring plan at any time from your dashboard.

Our cancellations

In the rare event we must cancel, we’ll give you as much notice as possible and help you rebook at no extra cost.

Your statutory rights

Where you book as a consumer, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to start the service within that period and it is fully performed, the right to cancel is lost; if it is partly performed, you may be charged for what was provided. These rights are in addition to the free-change window above.

Contact

Need to make a change? Email [email protected] or call us.