Refund Policy

Last updated: 18 July 2026

We want you to be happy with every GlowSpark clean. This policy explains when refunds apply.

Not satisfied?

If something wasn’t cleaned to standard, let us know within 48 hours of your clean. Where possible we’ll arrange a free re-clean of the affected areas before considering a refund.

Eligible refunds

• Cleans we cancel and cannot rebook.
• Duplicate or incorrect charges.
• Pre-paid cleans cancelled within the free-cancellation window.

Non-refundable

• Late cancellation and no-show fees.
• Promotional vouchers, except as required by law.

Your statutory rights

Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. If they are not, you may be entitled to a repeat performance or a price reduction. This policy does not affect your statutory rights.

How refunds are issued

Approved refunds are returned to your original payment method, typically within 5–10 business days. Contact [email protected] to raise a refund request.